MEET OUR TEAM
I started Response Mortgage Services in June 2005 following on from a period of being a Financial Adviser for one of the large national insurance companies. At Response Mortgage Services we have always had the ethos that customer service is key to our success and this is still our major strength. I am lucky to have a great team of staff around me who are all at the top of their game. I look to personally get involved with all kinds of financial enquiries, (normal residential mortgages, buy to let mortgages, Equity release mortgages, Commercial & development finance). Away from work I enjoy playing 5 a side football (not as competitive today as a few years ago though !!), also the odd round of golf is not uncommon. I am married to Lesley and have 3 young children to keep me busy.
I have recently joined Response Mortgages, bringing with me numerous years of experience as a Mortgage and Protection Advisor in an estate agent environment.
The main focus for me is the customer’s journey; from start to finish I want to maintain and ensure customer satisfaction so that my customers can buy their dream home stress-free!
As well as spending time with my fiancé, family and friends, my time is filled enjoying music concerts, festivals and travelling to new places.
I have been in the financial industry for 18 years, having gained my qualifications in financial planning whilst working as a paraplanner for a pensions and investment company. Later I decided to study and obtain my exams to become a mortgage adviser and worked as an adviser for 6 years within an estate agent. As from February 2017 I now work as a Paraplanner here for Response Mortgages.
I am a keen runner and run marathons each year in different parts of the world.
I have been working in financial services since graduating from University in 2009. I worked for TSB Bank for 6 years, where I began as a sales advisor before progressing to a Bank Manager. I have experience both managing a sales team in a mortgage and protection environment, but more recently overseeing the whole experience for customers from an operational point of view.
My passion lies with ensuring that right outcomes are met for all customers, but also ensuring that this is done in a timely, efficient and compliant manner.
I am engaged to be married in the not too distant future, and in my spare time I enjoy a range of sports, mainly cricket, rugby and football.
Life & income Protection
I have worked with Response since 2008 and done various roles along the way. I qualified to be an Independent Financial Advisor in 2010, and since then have been specialising in financial protection for the last few years. I can’t imagine working anywhere else, as I love the ethos here at Response of putting clients’ needs first, no matter what – it enables me to sleep at night!
My husband and I have a little dog that we dote on and enjoy taking for walks. We also love travelling, reading and cooking – and eating!
I started working for Response Mortgages after finishing Sixth Form in 2015. Since then I have learned a lot from working with such a great team and I am always looking to expand my knowledge further.
In my spare time I like to go to the gym and I also follow boxing.
I have recently joined the Response Team after working with an Independent Mortgage Broker in Bradford for the last 15 years. I’ve worked in the Financial Industry since leaving school, starting out as a Customer Advisor/Mortgage Processor at The Skipton Building Society. I also spent a number of years working for The Inland Revenue on their Self-Assessment/PAYE Online Helpdesk.
I’ve always worked in a customer focused environment as I find customer satisfaction the most rewarding part of my job.
I’ve recently moved to York and am thoroughly enjoying all that York has to offer. My Partner and I are also “enjoying” renovating our home; looking forward to relaxing in our garden with a glass of wine when it’s all finished!
Mortgage & Protection Adviser
I have recently joined Response Mortgage Services following over 22 years’ experience working within the Banking industry where I gained my qualifications mortgage advice and financial advice. Before joining Response Mortgages I spent over 7 years arranging bespoke lending and banking solutions for customers and prior to that I spent over 15 years at a main High Street bank in numerous different roles.
Building long term relationships with customers has always been really important to me and getting to know people is the part of the job which really enjoy.
I have been with my partner for over 16 years and have lived in Nidderdale for over 7 years. We enjoy walking (we have 2 Labradors that can walk a lot further than we can!), gardening, bee keeping and growing our own produce.
I joined Response in November 2018 after retiring from NHS earlier in the year. I specialise in Buildings & Contents and ensure that all of our clients are informed of the Home Insurance proposition that we offer, I also offer support to Samantha around life, critical illness and ensuring our clients are protected.
I am also a client of Response Mortgage Services, having completed a number of mortgages myself with Andy and the team, and I have always been impressed with the outcome.
I am really enjoying learning many of the aspects of the business. It’s good to know all our clients are getting efficient and effective service and the team works really well together