MEET OUR TEAM
I started Response Mortgage Services in June 2005 following on from a period of being a Financial Adviser for one of the large national insurance companies. At Response Mortgage Services we have always had the ethos that customer service is key to our success and this is still our major strength. I am lucky to have a great team of staff around me who are all at the top of their game. I look to personally get involved with all kinds of financial enquiries, (normal residential mortgages, buy to let mortgages, Equity release mortgages, Commercial & development finance). Away from work I enjoy playing 5 a side football (not as competitive today as a few years ago though !!), also the odd round of golf is not uncommon. I am married to Lesley and have 3 young children to keep me busy.
I joined Response Mortgage Services in 2013 after taking 5 years out of the Financial Services Industry to bring up my wonderful daughter.
Prior to this I worked as an Independent Mortgage Advisor, holding the recognised CeMAP mortgage qualification.
Having never lost the “mortgage bug”, my role as part-time Mortgage Para-planner here at Response gives me the best of both worlds, working in an environment I love, but more importantly enabling me to still do the school runs and after school activities!
I am happily married and in my leisure time I enjoy spending time with family and friends.
I have recently joined Response Mortgages, bringing with me numerous years of experience as a Mortgage and Protection Advisor in an estate agent environment.
The main focus for me is the customer’s journey; from start to finish I want to maintain and ensure customer satisfaction so that my customers can buy their dream home stress-free!
As well as spending time with my fiancé, family and friends, my time is filled enjoying music concerts, festivals and travelling to new places.
I have been working in financial services since graduating from University in 2009. I worked for TSB Bank for 6 years, where I began as a sales advisor before progressing to a Bank Manager. I have experience both managing a sales team in a mortgage and protection environment, but more recently overseeing the whole experience for customers from an operational point of view.
My passion lies with ensuring that right outcomes are met for all customers, but also ensuring that this is done in a timely, efficient and compliant manner.
I am engaged to be married in the not too distant future, and in my spare time I enjoy a range of sports, mainly cricket, rugby and football.
I have been in the financial industry for 18 years, having gained my qualifications in financial planning whilst working as a paraplanner for a pensions and investment company. Later I decided to study and obtain my exams to become a mortgage adviser and worked as an adviser for 6 years within an estate agent. As from February 2017 I now work as a Paraplanner here for Response Mortgages.
I am a keen runner and run marathons each year in different parts of the world.
Senior Case Manager
I have recently joined Response Mortgages as a Senior Case Manager. I have worked in the financial services for 8 years. I have worked in several sectors within the industry; most recently specialising in new build properties. I have experience in Equity Release, Mortgages, Protection, Employee benefits and have also worked for Barclays bank previously in mortgage servicing; specialising in customer service once a mortgage has completed.
My passion is providing excellent customer service and working within the mortgage industry. I enjoy being part of the customer journey and take great satisfaction from assisting clients with moving into their new home!
In my spare time I enjoy spending time with my friends and family and going to the gym. I also enjoy going on holidays!
Life & income Protection
I have worked with Response since 2008 and done various roles along the way. I qualified to be an Independent Financial Advisor in 2010, and since then have been specialising in financial protection for the last few years. I can’t imagine working anywhere else, as I love the ethos here at Response of putting clients’ needs first, no matter what – it enables me to sleep at night!
My husband and I have a little dog that we dote on and enjoy taking for walks. We also love travelling, reading and cooking – and eating!
I started working for Response Mortgages after finishing Sixth Form in 2015. Since then I have learned a lot from working with such a great team and I am always looking to expand my knowledge further.
In my spare time I like to go to the gym and I also follow boxing.
I joined Response Mortgages in September 2015 after returning from Travelling Australia and New Zealand for the year. I have always had a passion for customer service and working within an active customer facing role, as I am very much a people person. The job satisfaction of assisting our clients with such an important part of their lives is unbeatable.
I spend most of my personal time socialising with friends/family or looking forward to my next getaway.